eFulfillment Service Reviews and User Ratings
3.0
User Reviews:
Jeff
Seamless Startup Journey, Exceptional Service and Partnership with eFulfillment
Embarking on a new industry journey as a startup has been daunting, especially when it came to managing storage and fulfillment. I consider myself immensely lucky to have partnered with eFulfillment. The standout feature for me has been the exceptional customer service, particularly due to the dedicated representative, Angela, who was assigned to me from the start. Her support has been stellar, a true cornerstone of my business's growth. Despite the inevitable challenges of supply chain bottlenecks and labor shortages that can extend wait times – a universal hurdle – Angela's assistance has turned these challenges into valuable learning experiences. Her involvement has made the entire process not just bearable, but a positively enriching part of my entrepreneurial adventure.
Sophie
Terrible service with unacceptable pricing times, avoid this company at all costs!
They are always running between three and five days behind meaning that your items don't even leave for a week. The only way to get your item to leave quickly is to pay for the expedited shipping, or the item will not even be picked from the shelf for a week
Absolutely terrible, the worst customer service and slowing processing times.
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Written By
Updated
October 2nd, 2024
In ecommerce, coordinating inventory control, promotional strategies, packaging, and distribution presents a complex set of challenges. Thankfully, fulfillment providers like eFulfillment Service are ready to handle these tasks for businesses of all sizes. However, how can you know if eFulfillment Service fits your unique requirements?
Here is where our review comes in. We are rooted in a firm commitment to honesty and transparency. Our review is entirely non-biased. We ensure you have all the factual information detailing the ins and outs of eFulfillment Service, such as pricing, features, and much more.
However, even the most comprehensive review could miss the nuances of personal experience; hence, we highly value inputs from individuals like you. Your ratings and reviews are integral in portraying a true, authentic image of eFulfillment Service. We encourage everyone using this company’s services to share their positive or negative experience. Your insight helps us fine-tune our review content and provides valuable guidance for fellow users seeking to make an informed decision.
Continue reading this in-depth review and decide if the eFulfillment ticks all your boxes. Remember that your shared experience could make a significant difference to others.
eFulfillment Service, helmed by founder John Lindberg, operates solely from Traverse City, Michigan, USA. The company prides itself on its commitment to client satisfaction. It extends a 100% satisfaction guarantee to all its customers, ensuring that their needs are not only met but exceeded. You can read more about its guarantee here.
eFulfillment Service provides comprehensive ecommerce solutions designed to streamline your business operations. They cater to businesses of all sizes, offering support throughout every step of the fulfillment process – from storage and inventory management through pick, pack, and ship to returns processing.
eFulfillment Service operates on a uniquely flexible pricing model. Unlike other services, it doesn’t follow a uniform pricing structure. Instead, businesses receive custom quotes based on storage, packing, and shipping needs. This custom approach helps ensure that you only pay for what you need.
Another prominent factor contributing to its competitive edge is that eFulfillment Service imposes no setup fees or inventory volume requirements. These policies remain unaffected, meaning you’re not subjected to hidden fees or unwelcoming surprises.
To give you a clearer picture of their usual charges, here are some standard fees:
- Monthly order minimums: The good news is there are no minimum order restrictions
- Setup fees: rest assured, they still won’t charge any initial setup fees
- Receiving fees: expect a charge of $11.50 per half-hour
- Monthly storage fees: you’re looking at $0.45 per bin (for the first cu, ft. sku), and for any overflow, it’ll be $0.25 per cubic foot per week
- Picking and packing: $2.65 for the first unit, then $0.65 for every additional unit. It is best to get in touch directly for an exact quote tailored to your ecommerce needs.
Scalability
Scalability is a vital consideration when choosing an eFulfillment, especially for startups and expanding enterprises. eFulfillment (EFS) excels in its capacity to grow alongside your business, providing adaptable services that can evolve as your requirements change.
For startups, the affordable storage options and supportive onboarding process can be a game-changer. You’re not locked into long-term commitments, meaning you can scale up or down based on demand. This makes it easier to manage costs effectively while still having access to the resources you need to grow.
EFS also boasts rapid turnaround times, ensuring your inventory management keeps pace with your sales. The seamless integration with multiple eCommerce platforms and a variety of shipping providers means you can expand your reach without worrying about logistics.
Another aspect that sets EFS apart is its real-time management software. With features like live dashboards, you get a transparent and comprehensive view of your operations, empowering you to make data-driven decisions that support scaling your business.
Whether you’re just starting or ramping up operations, EFS provides the scalability needed to adapt to changing market conditions and growing consumer demands effortlessly.
eFulfillment Pros
- Effortless Inventory Management: eFulfillment simplifies stock monitoring with a robust tracking system.
- Seamless Multichannel Integration: No matter where you sell, like Amazon or Walmart, eFulfillment connects. So your items can sold to lots of people without any trouble.
- Startup Support: eFulfillment is super helpful for new businesses. And those that are growing. They have special services that make it easier for small companies to get bigger.
- In-house IT Team: They have a team of computer experts. Right there to help you with any tech problems or special requests.
- No Order Minimums: It doesn’t matter if you’re sending out one thing or a whole bunch. eFulfillment lets you ship any number of items without any trouble.
- Competitive Pricing: They have prices that are easy to understand and won’t break the bank while still giving you great service.
- Lots of Cool Features: eFulfillment has all the tools you need to make sending out orders a breeze, from when you get an order to when it’s delivered.
- Helpful Support: If you have questions or something goes wrong, their friendly support team will always help you.
eFulfillment Cons
- Best Suited for Small to Medium Volumes: If you send out many orders. The eFulfillment might not be the best choice because they might be unable to handle so many at once.
- Simplified Interface and Reporting: The tools and reports eFulfillment gives you are pretty simple. And it may not have all the advanced features that other services offer. That could make it harder to understand your business numbers.
- Limited Shipping Help: For those who need a lot of help with shipping big amounts, eFulfillment might not have all the services you’re looking for.
- One Location: They only have one place to store everything. That means the potential consequence of longer shipping times.
- Depends on Others for Worldwide Shipping: eFulfillment is great at sending things within the country. But for international shipping. They work with other companies, which could make things a bit more complicated.
eFulfillment offers features for a seamless ecommerce solutions experience. For example, they offer two-way inventory management and address validation, which ensures your products get where they need to go.
With eFulfillment by your side, you get a user-friendly fulfillment control panel. Plus, the software design makes navigating the system easy and finding your orders quickly.
The ecommerce software also gives you constant visibility. This platform makes it easy to monitor orders. You can also check billing, print reports, and access integrations.
If you offer subscription box products, they handle this type of packing and shipping for you. Hiring eFulfillment to handle this job saves you time and effort.
FBA Prep
If you’re an Amazon seller overwhelmed by the complexities of FBA preparation, eFulfillment comes in handy. The service alleviates the stress of meeting Amazon’s stringent requirements by providing accurate and efficient FBA prep solutions. From product labeling and poly bagging to bubble wrapping and boxing, each task is carried out with an emphasis on precision. They even manage inbound shipments to Amazon efficiently, ensuring timely product deliveries. Having a team familiar with Amazon’s changing guidelines is reassuring, ultimately helping you navigate the FBA preparation process with less hassle.
Kitting Services
eFulfillment Service’s kitting services stand out due to their flexibility and dedication to accommodating each business’s unique needs. This service efficiently combines individual items into ready-to-ship orders, a process fundamental for businesses dealing in bundled products or subscription boxes. Their experienced team ensures every order is accurately assembled and packaged to maintain the integrity and presentation of each product. Complaints about their kitting services are rare, and any issues are promptly addressed. This service underscores eFulfillment’s commitment to meeting client needs and ensuring seamless fulfillment processes.
Returns Management Team
When managing returns, his system is designed to make the process seamless. They offer a comprehensive returns management service, handling When managing returns, his system is designed to make the process seamless. They offer a comprehensive returns management service, handling everything from receiving the returned items to inspecting, restocking, and disposing of products as needed. Customers have found this service particularly convenient as it ensures their warehouse space isn’t cluttered with returned items. However, some users have cited issues with processing times, thus indicating room for improvement in this area. Nonetheless, Their commitment to addressing such issues promptly is a testament to their emphasis on customer satisfaction.
Before signing up with eFulfillment, you should ensure your systems integrate with the software.
Here are the integrations eFulfillment software connects with online:
They offer approximately 40 shopping cart integrations. Its software can link to BigCommerce, Shopify, and WooCommerce.
These ecommerce integrations make it easy to simplify your workflow to get the job done right.
Multichannel Fulfillment Integration
eFulfillment software can also link to many multichannel sites.
Its software provides you with access to various multichannel platforms. Want to expand your audience? Sell on eBay and Amazon. You can sell on these popular sites, and the team will handle your fulfillment duties.
When you choose eFulfillment, you’ll receive attentive service. You won’t just be a number in their long list of ecommerce sellers. You’ll get special attention and guidance for all your fulfillment needs.
Shipping Provider Integration
Besides ecommerce integrations and multichannel integrations, check out shipping provider integrations. This provider integrates with FedEx, UPS, and DHL.
You’ll get prompt, professional service with access to these big name shipping companies. And with shipping integrations for these companies, eFulfillment software easily connects. This means your shipping orders will be accurate and quick.
Some ecommerce sellers don’t have a preference for shipping providers. But, if you do, ensure the shipping software integrates between eFulfillment and the chosen shipping company.
When you sign up for fulfillment services, you want an easy onboarding process. When you choose eFulfilment as your storage and packing provider, help is just a phone call away.
You can contact customer support by phone, seek answers through the help center, or check out the live chat function during business hours if you like continual communication online.
Another benefit to choosing eFulfillment is that everyone gets a dedicated account manager. This person is your go-to contact for every step throughout the process. You might have questions about an order or the fulfillment process overall. No matter what answers you need, your account manager can help.
One downside to eFulfillment is that the company doesn’t offer 24/7 support. However, you still have options for ecommerce help. You’ll have to reach out during business hours.
Is eFulfillment Service Right for You?
eFulfillment is an ecommerce solutions provider. They specialize in services for small and medium-sized online sellers. This company is ideal for startup companies new to the ecommerce world. They make it easy to take it slow before ramping up sales and costs.
This company doesn’t require monthly order minimums, making its fulfillment a perfect solution for smaller companies.
eFulfillment has one U.S.-based fulfillment center. It doesn’t have any international warehouses. Because of this, it isn’t the best choice for larger companies. However, it could be the perfect fulfillment company for your smaller ecommerce business.
A two-day delivery service helps you get orders to customers quickly. If your customers need to return products, eFulfillment can handle returns processing.
If you’re considering alternatives to The eFulfillment, here are some effective competitors in the market:
ShipNetwork
Another fulfillment provider option, ShipNetwork, offers features you will like. As a ShipNetwork customer, you’ll get inventory management and address verification.
Rakuten Super Logistics can handle these picking and packing projects if you sell subscription box products.
ShipNetwork offers advanced reporting features. This monitoring feature helps you keep track of products in storage and when they’re being shipped. This system makes it easy to track your products and orders.
One service Rakuten Super Logistics doesn’t offer is custom packaging. So you might consider another provider if you want products shipped in your company boxes.
For pricing, Rakuten Super Logistics provides individual quotes for services.
ShipNetwork has a minimum of 250 monthly order volumes. It would help if you kept this in mind when comparing companies. If you don’t think you’ll meet the minimum, other companies don’t have minimum order requirements.
ShipBob
ShipBob is another order fulfillment company to consider. This ShipBob team will store, pack, and ship your customer orders for you.
ShipBob is a well-known ecommerce solutions provider. This company is known for its multiple services and affordable rates.
The ShipBob team can handle order fulfillment for companies of all sizes. In addition, ShipBob offers many integrations so their company software can connect to your sales platforms and shipping company software.
ShipBob prices services based on product volume. Monthly storage fees start at $5. When it comes time to pack your products, the company charges $0.20 for each pick. ShipBob charges $35 to receive products.
If you choose ShipBob as your fulfillment company, you’ll like the fact the company has multiple fulfillment locations. This often means faster service for you and your customers.
Red Stag Fulfillment
This is a good option if you meet the minimum order volume requirements of 200 monthly orders. Red Stag Fulfillment offers affordable long-term storage fees without any long-term contracts. There are no SKU or account management charges.
There’s a 30-day free trial if you want to try things out for yourself. It integrates with several online stores. This is a good order fulfillment company if you need services for your subscription box or require custom packaging.
Share Your Feedback and Ratings
Share your experience with eFulfillment Service. Was their service reliable? Do you trust the service provider? Your review could help another ecommerce entrepreneur find a reputable fulfillment service. Navigating ecommerce solutions can be tough, especially with negative reviews to consider, and your firsthand knowledge can make a difference. Your review matters!
