Since 2014, ShipMonk has been handling fulfillment services for small and medium-sized ecommerce businesses. But, is ShipMonk right for you?
This shipping fulfillment company offers many services to ecommerce businesses. ShipMonk handles warehousing, shipping, and kitting services. Plus, so much more!
And with ShipMonk’s easy-to-use software program, you can track your orders with ease. With this type of access, you always know what’s going on with this side of your business.
ShipMonk handles fulfillment services for all types of businesses. Maybe you’re an ecommerce entrepreneur just starting out. Or maybe you own a medium-sized business that’s been selling products online for years. Whatever your business status is, ShipMonk services can work for you.
So, what does ShipMonk offer, and is this fulfillment company right for you?
What Is ShipMonk?
ShipMonk is an order fulfillment company that helps ecommerce businesses get orders filled.
This fulfillment company has three U.S.-based company warehouses where it stores, packs, and ships products. ShipMonk handles the tough work so you don’t have to!
ShipMonk ecommerce services include:
- Subscription box fulfillment
- And more!
The ShipMonk software makes order fulfillment so easy. With the ShipMonk software, you can track order fulfillment progress, inventory, and shipping. ShipMonk handles the fulfillment job so you can focus on other areas of your business, like marketing and buying products.
ShipMonk gets your orders out the door fast and gets the job done right.
ShipMonk offers various pricing schedules. There are no fees to get started. Plus, there are no receiving fees when you meet specific guidelines.
The monthly storage fees vary, $1-$4 depending on the bin size. For a pallet storage fee, the price is $20 per pallet.
If you want the ShipMonk team to pick and pack your items, the cost of the pick fees is $2.50 for the first item picked and $.50 for every item after the first item selected.
Inner packaging, such as promotion inserts of flyers or catalogs, costs $0.20 per order.
When you use ShipMonk for your fulfillment needs, you’ll save money by not having to pay any upfront costs.
And you can indicate how you wish your products packaged ShipMonk can pack the items in regular boxes or use your custom packaging.
You can also decide which shipping carrier you want to use. Use the ShipMonk shipping rate calculator and figure out which shipping method is the cheapest. Keeping track of shipping prices will help you reduce costs in the long run.
ShipMonk offers many features to make your ecommerce order fulfillment duties easy.
Since ShipMonk has an extensive reach, being able to handle up to 10,000 orders per day. But that doesn’t mean you need to have many orders filled.
There’s no minimum number of orders required with ShipMonk. This is a good thing for small businesses. If you’re a small business, you can still use ShipMonk and not have to pay minimum order fees.
With the ShipMonk software, all cart products are auto-checked to make sure they’re in stock. ShipMonk customers love this one-step-ahead approach.
ShipMonk also offers two-way inventory management. With this feature in place, nothing slips between the cracks. Monitor your inventory levels with the ShipMonk software and know what’s coming in and going out.
With ShipMonk as your fulfillment company, you’ll also get address verification services. This lets you know the address on the shipping label is the right one. It also prevents the possibility of future return charges if the item goes to the wrong address.
If your ecommerce site handles subscription box sales, ShipMonk handles this packing service as well. With the ShipMonk software, you can track your subscription box orders and show what products the fulfillment company should include in the order.
And you probably already know this, but there’s something extra special about custom packaging. If your company offers custom packaging, ShipMonk can ship your orders in your chosen boxes. When you use custom boxes, people will come to know your brand logo and company name.
ShipMonk also offers advanced reporting with its software, so ecommerce owners can easily track their orders and fulfillment status.
With the ShipMonk software, you can track stock levels, revenue, and orders in one convenient location.
Software integrations are another important feature to consider when choosing a fulfillment provider. Fortunately, ShipMonk offers many site and platform integrations.
Integrations are what connect your company to other fulfillment providers and ecommerce platforms. These are essential for the seamless flow of your company operations and successful order fulfillment.
From ecommerce integrations to shipping integrations, ShipMonk software must integrate with many platforms. This ensures you can complete your order fulfillment through various means.
ShipMonk offers more than 70 marketplace and shopping cart options. When the software connects, order fulfillment is easy to complete.
Three integrations to consider include:
- Ecommerce integrations
- Multichannel integrations
- Shipping integrations
When you choose a fulfillment provider, you want to make sure the company offers the right ecommerce integrations. With the right ecommerce integrations, you can get orders out the door with ease.
Ecommerce Platform Integrations
Fortunately, ShipMonk offers ecommerce integrations with big names in the business. ShipMonk software integrates with Shopify, BigCommerce, and WooCommerce. And these are just a few of the ecommerce platforms ShipMonk software works alongside.
With ecommerce integrations like these, you can connect your ecommerce platform with your third-party fulfillment company. This integration provides quick and easy order fulfillment, which makes for happy customers.
Plus, when you can connect sites, you don’t have to do everything manually. Manual order fulfillment is a painful process and one you want to avoid. Fortunately, with these integrations, the ShipMonk software handles it all.
The ShipMonk software connects with many multichannel platforms. For example, if you sell products on Amazon, you want the ShipMonk software to connect with the Amazon platform. This integration makes retail fulfillment so easy!
With the ShipMonk software, you can connect with many retailer platforms. Some of the retailers include Amazon, Walmart, and eBay.
This fulfillment platform access opens up more doors to e-commerce businesses and expands how you can sell your products. You’ll be able to sell your products on Amazon or Walmart and then have ShipMonk complete the order fulfillment. It’s that simple!
It’s important to have access to large retail websites and sell your products there. When you sell products on high-traffic sites like Amazon or eBay, many online shoppers see your products. Once your product sells, ShipMonk gets the notification to start the fulfillment order process.
If you sell products through many online channels, make sure your fulfillment company offers software integrations to connect with these companies.
ShipMonk software also integrates with shipping companies. With its shipping integrations, ShipMonk can connect with the shipping software of many large companies.
ShipMonk offers shipping integrations with FedEx, USPS, UPS, and DHL. With this type of shipping provider flexibility, you can choose the company that offers the lowest shipping rates.
If you want one of these shipping providers, ShipMonk software offers the integrations you need to make it happen.
When ShipMonk’s software and the shipping provider connect, orders won’t fall through the cracks. You can track the shipments and see what’s happening on both ends of the transaction.
Plus, since ShipMonk offers many shipping options, you can compare rates and choose the cheapest company.
Ease Of Use
You’re likely to have fulfillment questions along the way. With this in mind, it’s important to be able to reach customer support at the fulfillment company when you need it.
When you have questions about ShipMonk services or ShipMonk software, you can connect with customer support in different ways.
If you’re comfortable using live chat, you can get a hold of a customer rep with this 24/7 support. This is a vital option when your questions don’t fall between the usual 9-to-5 office hours. If you need answers ASAP, hop online, start typing, and wait for a quick reply.
You can also contact ShipMonk by email and phone. This way, if you don’t feel comfortable chatting live, send an email or call ShipMonk for the answers you need.
At ShipMonk, customer service is essential. That’s why the company provides its customers with a dedicated account manager. These great customer support professionals are called happiness engineers, and the name speaks for itself. If you have a question about your account, just contact your personal happiness engineer and ask away!
Being able to reach someone at ShipMonk when you need help is crucial. Fortunately, the ShipMonk team is ready and waiting for your call, email, or live chat message.
You might like what ShipMonk software has to offer. But, if you want to compare ShipMonk with other companies, here are some alternatives:
ShipBob is a fulfillment company to consider as a ShipMonk alternative.
ShipBob has multiple fulfillment locations, which means quick and easy order completion. The ShipBob fulfillment software is another benefit of choosing this company. The dashboard provides an easy way to track orders and inventory. Plus, you can make sure your orders are shipped on time and correctly.
With the ShipBob fulfillment software, you also get access to many ecommerce integrations. You’ll also be able to access multichannel and shipping platforms. You can access many big-name sites and platforms with the ShipBob software.
The one company ShipBob doesn’t integrate with is Amazon. So if you use Amazon to sell your products, you might want to consider another fulfillment company that provides this integration option.
Read our ShipBob reviews to learn more.
Rakuten Super Logistics
Rakuten Super Logistics is another fulfillment company option. This leading enterprise solution offers a lot of necessary fulfillment features your company can use.
Rakuten Super Logistics has many U.S. fulfillment locations. When this company fulfills your orders, you know they’ll get to the customers quickly due to their many warehouse locations.
This e-commerce fulfillment software provider works its ecommerce solutions magic solely in the U.S. Also, it’s a better choice for large, established companies than startup businesses.
If you have customers outside the U.S. or have just started selling online, there may be other fulfillment companies out there that are better for your business.
Read our Rakuten Super Logistics reviews to see if it’s right for you.
Red Stag Fulfillment
Red Stag Fulfillment is another ecommerce solutions provider. With this company by your side, you’ll get same-day shipping, video monitoring, and bulk product expertise.
Red Stag Fulfillment doesn’t offer specialized services such as a dedicated account manager. Also, Red Stag Fulfillment rates can be pricey. However, this popular fulfillment provider should be on your list of possibilities.
Take a look at our Red Stag Fulfillment reviews.
Is ShipMonk Right for You?
Consider the following questions to decide if ShipMonk is right for you:
- Do I want a U.S.-based provider?
- Do I want many customer support options?
- Do I want a plan without setup fees?
- Do I want low shipping costs?
- Do I want address verification?
- Do I want custom packaging?
- Do I want advanced reporting?
- Do I want cheap shipping rates?
- Do I want tons of integrations?
If you answered “yes” to all of the questions above, ShipMonk might be the perfect fulfillment company for you!
Leave Your Review
Have you used ShipMonk software before? What do you think of ShipMonk services? What worked for your company and what didn’t do the trick? Leave your review below and help other ecommerce website owners decide if ShipMonk is right for them.