We appreciate feedback from all our clients, but we must respectfully disagree with many points in this review. This account is from 2021 and doesn’t accurately reflect our current operations or policies. To clarify: – This client was on industry standard pricing, where they were charged a fee per order + postage, not flat fee. Carrier rate changes were passed through directly (with communication from our team), which we don’t control. Most of our clients now are on flat-fee pricing based on weight to prevent issues like this. – We use an industry-standard WMS (ShipHero) to ensure accuracy. Proper use of this system is crucial for inventory management and billing accuracy. – Our standard offboarding process includes a notice period, which is common in our industry. We work to accommodate clients’ needs within our operational constraints. This was especially crucial in 2021 due to COVID heavily impacting our operations as well as the industries. – We take inventory management seriously and have strict protocols to ensure accuracy. The incident described at our facility is not accurately portrayed. We prioritize the safety of our employees and follow proper security protocols. Regarding the warehouse incident: An unidentified individual, claiming to be a business partner (whom we’d never interacted with before), arrived unannounced. This person damaged our property and threatened our staff, forcing us to involve law enforcement for everyone’s safety. This is not standard procedure and we always prefer to resolve issues through proper channels. Since 2022, we’ve made significant improvements to our processes, communication, and client onboarding. Our current clients benefit from clearer pricing structures, improved inventory management, and enhanced communication channels. We regret this client’s negative experience and have used this feedback to improve. We encourage potential clients to reach out about our current practices and how we’ve evolved to better serve our customers.
ReplySimpl Fulfillment Review: Features, Pros & Cons, & More
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User Reviews:
Julia
Beware
Beware... this company is unethical and uses FAKE REVIEWS to build its image. The company is highly unethical, and should NOT be trusted with anyone's business/inventory. We have paid 500$ deposit to create an account with this company. They said to us that this money need to be paid upfront and will be deducted after we will start to ship with them. After a few questions the Boss Barrett Shepherd start to ignoring us. After that we decided not to ship our products to this company and want the deposit money of 500$ back. Since over 6 months he don't reply to us and don't want to transfer us the money back.
P.S. After this review we received direct an e-mail from him , that we should to remove this review otherwise he will take legal actions, because it is against the TOS. I think he had never heard of Consumer Review Fairness Act.
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Juraj Kaleta
The WORST 3PL in the US
Client places order -> Products are ordered -> (shipped to warehouse) -> Shipped to client -> client places order
MUST READ THIS! - The WORST 3PL in the US. (If you don't want to read everything just skip to the end and read Sum up)
Generally, I don't write negative reviews because I don't want to spread negativity but what Simpl has been doing past 7 months has been unheard of AND I CERTAINLY DON'T WANT THE SAME TO HAPPEN TO ANYONE ELSE.
How it started:
I've found out about Simpl on google as I needed warehouse in Texas. Reached out to them, scheduled a call with Damon (director/owner of the company). Everything went well, he explained all the details and sounded very reasonable. He mentioned if I wanted to close the fulfillment contract, there is no penalty, I should just let them know like 1 month upfront or so.
They were fulfilling my eBay orders. At the beginning, everything was fine. But then it started.
Initially, the products that they were receiving from my supplier were taking about 2-3 weeks till they were available to be shipped.
Shipping started to be late even though the orders came in previous days.
THE ONLY COMMUNICATION with them is through emails where the response time varies from 2-4 days.
I started to see they were overcharging - BY A LOT. I had a rough calculation how much should I be billed based on my sales and the contract which stated the costs for their services.
I reached out to Barrett (one of the managers) and asked them to review it. I had to ask 3 times before he got back to me. He said he didn't find any irregularities and mistakes and that everything is fine. But I knew something is wrong.
So I had to go through all of their charges, compare it to tracking codes from their provided google sheet and their internal system.
2 things happened:
Instead of agreed $7.50 per envelope they were charging $10.20!! When I confronted them about it they said it's because Fedex increased prices. I called Fedex and they said they haven't increased any prices in recent months.
They were double charging for every order on top. Simply duplicate charges. Not sure if it was a problem in their system or it was intentional.
Either way, if I hadn't checked myself, they would have still claimed "we haven't found any problem but if you find anything let us know".
(Imagine instead of running your business you have to fix their mistakes).
Then I changed my business model and I had to change the warehouse. Reached out to them that I want to void the contract. Do you remember when I mentioned Damon was very reasonable and said I should just let them know a bit upfront? Well, they said there is 3-month period where I have to pay their monthly minimum charges and only then they will release products and send them out!
It gets better. After going back and forth asking them for all the costs, fees, monthly charges and everything so I can pay it (there was a big mess in billing because of the extra charges they did etc.) and move forward I finally managed to pay everything. We agreed that I won't need to wait the 3 months if everything is paid. (And why would I? It literally doesn't make sense if everything is paid).
The problem is Barret's response time increased to like 2-3 weeks, I am not exaggerating.
They were making tons of excuses they can't send products out because they are understaffed and COVID and what not... BUT FOR 6 MONTHS!!! 6 MONTHS and the same story again and again.
Finally we got tired so my partner flew to Texas PERSONALLY from EUROPE to solve it because it was just impossible to talk to them.
When my partner arrived to the warehouse, they have given him just portion of our inventory claiming that's all there is. We knew there has to be more so he went there back again. They threatened that they will call police that there are no more inventory from us. Luckily, there was a nice warehouse worker that checked and he actually found more of our inventory!!!
Now you are probably thinking: "ok, these guys had a bad experience but others are doing fine"...WRONG!
After being at the warehouse waiting for products for about 2 hours, a guy arrived with 3 big trucks. Him and my partner started to talk. Guess what. He had EXACTLY the same issues - Double charges, non-existent communication, holding their inventory for no reason, refusing to ship it out... He had to involve a lawyer to get it sorted and even then he had to come personally to take products. Turned out he had there $500,000 worth of inventory!! And he said there are many more people having problems with Simpl!!
Sum up:
I have no idea how this company can still function. Double-charging their clients, HORRIBLE HORRIBLE communication, SUPER INCOMPETENT, scammy behaviour, they will hold your products and will refuse to ship it out until you pay the fees that they literally made up.
I am highly SUGGESTING to you to AVOID this company if you don't want to lose money as we did and many others as well.
Written By
Updated
September 26th, 2024
This review is sponsored by Simpl Fulfillment. We do not allow our advertisers to influence rankings, however.
Today’s ecommerce businesses need partners that will help them scale. When order volume reaches a certain level, handling order fulfillment on your own is a recipe for disaster.
Our Simpl Fulfillment review looks at what the business offers, including services, pricing, features, and more.
With so many 3PLs on the market today, knowing which one is right for your online store can be challenging. You need a partner that is:
- Affordable
- Accurate
- Reliable
If you’re looking for a US-based ecommerce fulfillment company to help you manage your customer orders, Simpl Fulfillment could be the answer.
| Company | Monthly Order Min | Two-Day Delivery | Global Fulfillment Locations | U.S. Fulfillment Locations | Returns Processing |
|---|---|---|---|---|---|
| ShipBob | 5 | 25+ | |||
| Red Stag Fulfillment | 100 | 2 | |||
| Ryder E-Commerce by Whiplash | 2,500 | 2 | 24 | ||
| Deliverr | 80+ | ||||
| eFulfillment Service | 1 | ||||
| Simpl Fulfillment | 1 | ||||
| Fulfyld | 100 | 2 | |||
| Badger Fulfillment | 50 | 1 | |||
| Phase V Fulfillment | 2 | ||||
| Falcon Fulfillment | 4,000 | 2 |
What is Simpl Fulfillment?
Simpl Fulfillment is an ecommerce order fulfillment service for brands of all sizes. They provide industry-leading fulfillment services, including:
- Inventory management and storage in climate-controlled warehouses
- Picking and packing with a 99.98% pick accuracy guarantee
- Shipping solutions
- Amazon FBA Prep
- Support for custom packaging, marketing materials, and inserts
- Support for fragile and hazardous materials
Founded in 2016 and based in Austin, TX, the company has a single warehouse. For those who need international shipping, Simpl Fulfillment is part of a trusted 3PL network that ensures your packages will always get to where they need to go.
Every employee is warehouse-based, so if you run into any issues with the shipping of your orders, you can contact the team for assistance.
Online businesses with more than 500 monthly orders get a dedicated account manager who will be there to support you and your small business however you need them to.
How Simpl Fulfillment Works
If you’re interested in becoming a Simpl Fulfillment customer, you’ll meet with a sales rep who will take time to learn about your business and needs. Once it’s decided that there’s a mutual benefit, you’ll start the onboarding process. You’ll get an account that you can set up with your inventory and shipping method preferences.
You’ll be able to connect your store and ship your inventory to the warehouse. From within the dashboard, you’ll be able to check the fulfillment status of your inventory at any time. You can quickly check inventory levels and set up inventory alerts to ensure items are always in stock.
Once inventory arrives at the warehouse, it will be received within one to three business days. However, it’s possible it will be received the same business day. You’ll have inventory tracking access from start to finish.
When it is time to send more inventory, you’ll fill out a purchase order that outlines the SKUs and quantities of each SKU in the inbound shipment.
The fulfillment process is simple. Once your inventory is received, orders will be picked, packed, and shipped as they’re received.
Simpl Fulfillment Pricing
Simpl Fulfillment pricing is relatively straightforward. There are no setup fees or receiving fees. The monthly inventory storage fees vary depending on the size of the product. During the initial consultation call, you’ll receive a pricing guide to help you estimate your monthly cost.
| Pricing | Set-Up Fees | Receiving Fees | Monthly Storage Fees | Picking/Packing |
|---|---|---|---|---|
| ShipBob | $0 | $35 | Starts at $5 | $0.20/ order pick |
| Red Stag Fulfillment | $100 | $13.25/pallet | $2/bin; $15/pallet | $0.30/ order pick |
| Ryder E-Commerce by Whiplash | Custom | Custom | $250 minimum | Custom |
| Deliverr | $0 | Per unit fulfilled | Start at $0.75 per cubic foot per month | |
| eFulfillment Service | $0 | |||
| Simpl Fulfillment | $0 | $0 | Varies | $0.25/ea after 3 items |
| Fulfyld | Custom | $35/man-hour | $1.25/bin $16/pallet | 25c/pick 30c/touch |
| Badger Fulfillment | $0-$699 | $5/pallet $7.50 mixed SKU | $1.25-$25 | 4 picks per order free |
| Phase V Fulfillment | $0 | $25 | Varies | Varies |
| Falcon Fulfillment | $1,500 | $17.75 per line item | $18/month/pallet | Variable |
All orders include picking and packing for three items, with each additional item in an order charged at $0.25 per item. Orders include packing materials and 2-5 day shipping. Faster delivery is available for an additional fee.
Each customer receives custom pricing to fit their business needs.
Simpl Fulfillment Shipping Rates
Simpl Fulfillment has pre-negotiated affordable shipping rates with major carriers such as UPS, USPS, and FedEx. These rates are based on volume, which allows them to pass the savings on to you.
Shipping costs are based on the final package weight. Packages are rounded up to the next pound, so a 2.2-pound package and a 2.9-pound package bill at the same rate. This falls in line with the way carriers charge their rates.
Customers are allowed to use their own carrier accounts. However, there is a fee charged. Since using your own shipping carrier pulls away from their shipping volume, which affects the shipping rates they can offer other customers, the fee compensates.
Simpl Fulfillment Key Features
Simpl Fulfillment runs on cloud-based platform that’s easy to use. The company offers pick and pack services and more.
| Features | Two-Way Inventory Management | Address Validation | Subscription Box | Custom Packaging | Advanced Reporting |
|---|---|---|---|---|---|
| ShipBob | |||||
| Red Stag Fulfillment | |||||
| Ryder E-Commerce by Whiplash | |||||
| Deliverr | |||||
| eFulfillment Service | |||||
| Simpl Fulfillment | |||||
| Fulfyld | |||||
| Badger Fulfillment | |||||
| Phase V Fulfillment | |||||
| Falcon Fulfillment |
Amazon FBA Prep Services
The Amazon FBA program has a strict process for packing orders. One of the additional services Simpl Fulfillment offers is to prepare your inventory to be shipped to Amazon FBA warehouses. Once it’s prepared and shipped to an Amazon fulfillment center warehouse, Amazon intakes the inventory and handles order fulfillment.
Kitting and Subscription Box Fulfillment
Do you sell product bundles or subscription boxes? Then Simpl Fulfillment could work for you. Its kitting services groups products into groups to sell them together.
Supports Fragile and Hazmat Material
If your business sells fragile or hazardous materials, then Simpl Fulfillment services can cover your needs. Not all 3PLs are equipped to handle those specialized requirements.
Audit Trail
With the audit trail feature, you can see what actions were taken and when. You can also see which users did what – so that no matter what happens with an order, everyone’s accountable.
Support for Crowdfunding Campaigns
When you get funding for your new project, shipping out rewards can be a hassle. Because it integrates with crowdfunding platforms, crowdfunding fulfillment is easy to automate.
Real-Time Analytics
The advanced cloud-based software offers real-time analytics. You can easily see how many of each item you have in stock, how many orders have been filled, how many orders are in process, etc.
Simpl Fulfillment Ecommerce Integrations
Simpl Fulfillment provides multiple ecommerce software integrations to make things easier for online businesses.
| Ecommerce Platform Integrations | Shopify | BigCommerce | WooCommerce | Adobe Commerce | Wix |
|---|---|---|---|---|---|
| ShipBob | |||||
| Red Stag Fulfillment | |||||
| Ryder E-Commerce by Whiplash | |||||
| Deliverr | |||||
| eFulfillment Service | |||||
| Simpl Fulfillment | |||||
| Fulfyld | |||||
| Badger Fulfillment | |||||
| Phase V Fulfillment | |||||
| Falcon Fulfillment |
Ecommerce Platform Integrations
The Simpl Fulfillment software integrates with all major ecommerce platforms, including:
- Shopify
- BigCommerce
- WooCommerce
- Adobe Commerce
- Squarespace
If you need it to integrate with another platform, there’s an open API so that developers can build a custom option for you. These integrations offer auto order import, for fast fulfillment.
| Multichannel Integrations | Amazon | Walmart | eBay |
|---|---|---|---|
| ShipBob | |||
| Red Stag Fulfillment | |||
| Ryder E-Commerce by Whiplash | |||
| Deliverr | |||
| eFulfillment Service | |||
| Simpl Fulfillment | |||
| Fulfyld | |||
| Badger Fulfillment | |||
| Phase V Fulfillment | |||
| Falcon Fulfillment |
Multi-Channel Integrations
In addition to ecommerce platforms, Simpl Fulfillment integrates with:
- Walmart
- eBay
- Amazon
- Etsy
| Shipping Integrations | FedEx | USPS | UPS | DHL |
|---|---|---|---|---|
| ShipBob | ||||
| Red Stag Fulfillment | ||||
| Ryder E-Commerce by Whiplash | ||||
| Deliverr | ||||
| eFulfillment Service | ||||
| Simpl Fulfillment | ||||
| Fulfyld | ||||
| Badger Fulfillment | ||||
| Phase V Fulfillment | ||||
| Falcon Fulfillment |
Shipping Integrations
Simpl Fulfillment integrates with major shipping carriers, including:
- USPS
- UPS
- FedEx
Ease of Use
The Simpl Fulfillment platform is intuitive and easy to use. The dashboard makes it easy to see orders in progress, stock levels of all SKUs, and more.
Customer Support
If you run into any issues with your account, customer support is available via email, live chat, and phone. There’s plenty of help documentation on the website if you want to try to solve the issue yourself first.
| Shipping Integrations | FedEx | USPS | UPS | DHL |
|---|---|---|---|---|
| ShipBob | ||||
| Red Stag Fulfillment | ||||
| Ryder E-Commerce by Whiplash | ||||
| Deliverr | ||||
| eFulfillment Service | ||||
| Simpl Fulfillment | ||||
| Fulfyld | ||||
| Badger Fulfillment | ||||
| Phase V Fulfillment | ||||
| Falcon Fulfillment |
Simpl Fulfillment Alternatives
Simpl Fulfillment is an excellent option for many online stores, but it isn’t the solution for everyone. If this service doesn’t seem like it will fit your needs, check out these alternatives.
ShipBob
ShipBob is a similar 3PL that offers multiple fulfillment centers throughout the U.S. and across the globe. The software is easy to use, and it integrates with many tools. It isn’t geared toward B2B businesses, and warehouses lack refrigeration, though.
ShipMonk
ShipMonk is similar to Simpl Fulfillment and ShipBob. It offers many of the same services – minus the Amazon FBA prep.
ShipMonk doesn’t charge setup fees, and when you meet specific guidelines, there aren’t any receiving fees. Monthly storage fees vary on product size. Handling fees are higher than other companies in the industry.
Amazon FBA
Amazon FBA allows you to leverage all of the Amazon networks for fulfillment. It’s better suited toward businesses with high volume. It’s worth mentioning, however, that the rules are constantly changing. Service and support options are limited, and fulfillment costs tend to be higher than other options.
Is Simpl Fulfillment Right for Your Business?
If your small business needs commerce fulfillment services with same-day shipping, then Simpl Fulfillment could be the answer. With no order minimums, support for crowdfunding, Amazon FBA prep, and more, it is an ideal solution for businesses of all sizes.
However, you may find a better deal with another 3PL if you have a larger business.
Leave Your Simpl Fulfillment Reviews
Do you currently use Simpl Fulfillment as your fulfillment service provider, or have you used its ship solutions before? We’d love for you to share your experience with our readers.
We appreciate your feedback and regret your negative experience from 2022. While significant time has passed, we take all concerns seriously. Regarding the deposit, our policy is standard in the industry and clearly stated in our terms of service. We apologize if this wasn’t communicated effectively at the time. We acknowledge there were communication delays during that period, partly due to COVID-19 impacts. We’ve since overhauled our communication systems to prevent such issues. We categorically deny using fake reviews and maintain high ethical standards in all our practices. If you still have unresolved concerns from 2022, don’t hesitate to get in touch with our client success team or your previous account manager directly. We’re committed to addressing issues, even historical ones and want to make sure we make this right. For recent customers or those considering our services, please note that our processes have significantly improved since 2022. We’re always open to discussing our current practices and how we’ve evolved to better serve our clients. Thank you for helping us improve. Your feedback, though from 2022, continues to shape our commitment to continually improving. We value your input and it is integral to our continuous improvement.