Gelato Review & User Ratings

I recently ordered more that $600 worth of printed merchandise from Gelato Canada and was very disappointed with the quality of the printing—which was washed out, faded and the colours completely off.

When I tried to obtain a refund, I had to go through their customer support email and although Gelato replied (three different names on the correspondence) nothing was resolved and I received no response to repeated emails.

Bottom line: if you are starting an online business that depends on a quality print-on-demand service, then please look elsewhere. Right now there are few options for Canadian entrepreneurs and, although the actual product (latte mugs, water bottles) was of good quality, the printing was so poor that the products are unsellable. I'm now left with product that I cannot sell and moreoever, Gelato will not complensate me even though I sent images of the actual artwork alongside their substandard offerings.

Trying to get a product to publish to a woocommerce site was like pulling teeth. Unless you pay for a subscription, your design uploads are limited. From minute one of working with this platform it was a struggle that led only to a chat session and the deletion of the account. Not worth the trouble.

The chart outlining the different fee options Gelato offers is incorrect. Mick ups are not available with the free version. You are also limited to five designs.
If you want more designs or mock ups to promote your products you have to pay. It's not great for begytesting the water with e-commerce via POD.

very good customer support. I have been refunded a couple of times (in about 100 orders) with no problem at all. People saying that the print is dull or whatever have no idea of the printing requirement. You need to give them either srgb or CMYK (depending on the product). If you give them normal rgb, you will have dull colors.

You are unable to use the mockup generator or personalisation for free. The free plan only gives you one very basic mockup, which is virtually useless on its own. The fonts available on free plan are very limited. Ordering samples was a nightmare. There was an issue with delivery of some products but no messaging to say which ones. The chatbot spat out answers that had no relation to my queries, then kept answering with the same words whatever question was asked.
I had hoped trying out the free plan would at least be encouraging and give me a good incentive to go to a paid plan. But not so. I also found the product selection limited, if you aren't doing art prints. The process of designing and adding product templates is not as good as other POD places I have tried. UI could be better. If you are new to POD I would avoid their services. Unless you are selling printables.