ShippingEasy Reviews: Customer Service, Pros & Cons and Features
ShippingEasy Overview
Are you considering using ShippingEasy to manage your online store’s shipping needs? We’ve thoroughly analyzed everything from features and pricing to customer service options and integrations.
In this ShippingEasy review, we aim to provide you with a comprehensive overview so you can make an informed decision. We encourage you to share your rating and check out potential alternatives to ensure you find the perfect fit for your business.
What Is ShippingEasy
Founded in November 2011 in Sydney, Australia, by Mark Helvadjian, with Alister Coleman as co-founder and Katie May as CEO, ShippingEasy aims to simplify online business shipping software processes. The company provides cost-effective, efficient solutions for managing and automating shipping operations for ecommerce businesses.
ShippingEasy Pros
- Cost savings through comparing shipping rates across multiple shipping carriers.
- Discounts on shipping costs can significantly reduce your overhead.
- It provides effective and seamless integration with popular ecommerce platforms like Shopify.
- Automation features simplify the shipping process, including batch processing and label print creation.
- Customizable packing slips, pick lists, and the ability to customize shipping labels enable tailored shipping documentation.
- Outstanding customer service enhances user experience by providing prompt and helpful assistance and bolsters customer loyalty and satisfaction.
- The free monthly basic plan for starter businesses provides a great entry point for new sellers, and there is a 30-day trial to explore all features.
ShippingEasy Cons
- There is a limited refund policy, which may not be ideal for some users.
- Integration issues with certain ecommerce platforms, leading to potential disruptions.
- You can’t reinstate orders once they’re accidentally cleared.
- The user interface can sometimes be non-intuitive, requiring a learning curve for new users.
- Occasional syncing problems with inventory and order updates affect accuracy.
- Some users report slower customer service response times during peak periods.
- Limited advanced features in lower-tier subscription plans requiring upgrades for full functionality.
ShippingEasy Pricing
ShippingEasy offers a variety of pricing options tailored to fit different business needs and sizes. One attractive offer is the 30-day free trial that lets you explore the platform without any initial investment. This trial period benefits those who want to test the waters before committing to a subscription.
For smaller operations, ShippingEasy provides a free Starter plan with some limitations. This plan is ideal for businesses that are just starting and need basic shipping solutions without significant financial commitment. However, as your business scales, you might need to upgrade to one of their paid plans.
The paid plans start at $29.99 per month, and each tier offers progressively more advanced features, such as higher volume processing, more user seats, and advanced reporting capabilities.
These plans provide cost-effective business shipping solutions that grow with your business, ensuring you have the tools you need at each stage of your development. By comparing the different shipping rates and leveraging available discounts, ShippingEasy helps you save on costs while streamlining your shipping operations. Additionally, ShippingEasy helps save costs on lower-weight items shipped through discounted rates, mainly benefiting from services like USPS First-Class.
Refund Policy
According to their Terms of Service, refunds are typically not available for annual subscription fees. Exceptions may occur for verified technical issues. If you cancel after the free trial, submit a refund request within one business day of your bill date to get a full refund.
Requests after that will receive a prorated refund based on the remaining days in the billing month. For specific inquiries, always contact customer service. It highlights the importance of evaluating the service during the trial period.
ShippingEasy Features
ShippingEasy shipping app offers a robust suite of features to streamline shipping for online merchants. Notably, batch processing allows users to handle multiple orders at once, significantly cutting the time spent on individual shipments. Custom shipping rules automate repetitive tasks based on defined criteria, further easing the workload.
Another advantage is access to discounted shipping rates, which help businesses save on costs or shipping flat rates. By connecting with multiple carriers, ShippingEasy enables users to compare and choose the most cost-effective options, providing flexibility and cost savings crucial for growth.
ShippingEasy integrates with multiple global carriers to provide robust cloud-based shipping solutions for those handling international shipments. It ensures reliable, efficient delivery worldwide. Users can effortlessly manage customs forms, track shipments, and compare rates, streamlining the process of sending packages internationally. Discover more at ShippingEasy’s integration partners.
ShippingEasy simplifies international shipping by allowing businesses to easily create labels and manage logistics, reducing the hassle of international shipments. Integrating multiple shipping providers helps users efficiently compare rates, simplifying the shipping process and reducing costs. The overall shipping service offered by ShippingEasy includes integration with multiple ecommerce platforms, cost-effectiveness, and exceptional customer support, enhancing order fulfillment and overall efficiency for businesses.
Inventory management is integral, letting users track stock levels and receive alerts when it’s time to reorder. This feature syncs with various online stores, ensuring consistent inventory data across sales channels. Automation of stock updates and backorder management greatly reduces manual effort.
Beyond shipping and inventory, the terrible platform includes marketing tools to boost customer retention and sales. Merchants can create and manage email campaigns, segment customers, and automate follow-ups, enhancing customer relationships and promoting new products.
Customer management features allow businesses to maintain detailed records, track packages and purchase histories, and personalize interactions, leading to better service and more effective marketing. Customizable pick lists, packing slips, and accurate shipping labels tailor each shipment to user needs.
ShippingEasy excels in automating label creation and order syncing from multiple sales channels, ensuring quick and accurate order processing. Favorite shipping methods further streamline operations, saving time and reducing errors.
Customer Support
ShippingEasy provides a well-rounded customer support system that assists you with any issues or queries. They offer phone support, which can be quite helpful for immediate concerns. A comprehensive help center is available online, packed with various tutorials, articles, and frequently asked questions, so you can find answers quickly. The email and live chat support also feature excellent customer service and stand out for their convenience, allowing you to communicate with a representative in real-time.
However, it’s worth noting that ShippingEasy lacks a dedicated account manager, which may be a drawback if you prefer a more personalized support experience. Furthermore, their customer support is unavailable 24/7, potentially leaving you without assistance during off-hours. Despite these limitations, users generally find the support team responsive and knowledgeable, helping to resolve issues efficiently.
Ecommerce Integrations
ShippingEasy offers seamless inventory management integration with a wide range of ecommerce platforms, ensuring efficient management of your shipping needs. It supports popular platforms like Weebly, Shopify, WooCommerce, BigCommerce, Magento, Squarespace, Wix, and Volusion.
Additionally, it works with 3dcart, AmeriCommerce, Shift4Shop, Storenvy, Sears, ChannelAdvisor, Ecwid, LemonStand, nopCommerce, OpenCart, Epages and Prestashop. This extensive compatibility allows you to sync your inventory, process orders, and automate shipping tasks effortlessly.
Marketplace Integrations
ShippingEasy offers seamless integration with some popular online marketplaces, including eBay, Walmart, Amazon, and Etsy. This powerful feature enables you to manage orders from multiple platforms in one centralized dashboard, saving time and minimizing errors.
The integration allows automatic order importing, real-time updates, and efficient tracking capabilities. Whether you are a small business owner or managing a larger ecommerce operation, ShippingEasy’s marketplace integrations help streamline your workflows. Additionally, setting up these integrations is straightforward, ensuring you can get started with minimal hassle and benefit from a more organized shipping process immediately.
ShippingEasy Alternatives
A huge gamer changer for small business owners, ShippingEasy is an excellent, budget-friendly shipping creative solution. However, several alternative resolutions are worth considering if you are an established seller with more advanced needs.
Stamps.com
They offer comprehensive shipping solutions with excellent integration capabilities and robust features tailored for high-volume shipping. It’s a favorite among many established ecommerce businesses for its reliability and comprehensive carrier options.
ShipStation
It is another popular choice, known for its user-friendly interface and powerful automation capabilities tools. It supports multiple carriers and marketplaces, making it ideal for larger operations looking to streamline their shipping processes.
Shippo
They stand out for its flexible pricing and extensive carrier support. Its competitive rates and a strong focus on cross-border shipping benefit international businesses.
ShipEngine
They take an API-driven approach and offers powerful integration options with other software. It can be particularly beneficial for tech-savvy businesses that require more customization and control over their shipping operations.
ShippingEasy remains a strong contender for smaller enterprises. These alternatives provide advanced features that large-scale sellers may find invaluable.
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