Is Shippo Worth It? Unbiased User Reviews, Pricing, Features and More
3.5
User Reviews:
Roberta Winchester
Written By
Updated
September 1st, 2024
Looking for easy-to-use shipping software to help manage orders and expedite your fulfillment process? Shippo is a lightweight, user-friendly platform that can do just that!
Shippo balances functionality and usability, making it ideal for most ecommerce business owners. It is easier to use than most management suites.
Shippo is an extremely useful tool if you need a simple shipping solution for your small business. There’s no need to line up at the local post office. Read on for our full Shippo review.
What Is Shippo?
Shippo is a no-nonsense platform that helps businesses streamline their shipping process. As a preferred shipping provider, Shippo offers features such as comparing shipping rates, choosing the best shipping carrier for each order, and integrating with various e-commerce platforms. It makes it a cost-effective solution, providing significant cost savings and ease of use for businesses.
Shippo is a valuable tool for ecommerce businesses and any company that relies on delivering products to customers efficiently.
Company
Shippo Pros
- No monthly fee is required with the pay-as-you-go plan
- There are no package limits, allowing flexibility in volumes
- Supports international shipping carriers’ services, expanding your market reach
- Friendly user interface that’s easy to navigate
- Ability to compare shipping rates across different carriers
- Customizable presets to save shipping time and reduce errors
- Availability of USPS Priority Mail as an option, emphasizing its cost-effectiveness and ease of use
Shippo Cons
- Limited customer support options could be a drawback if you need immediate assistance.
- There is no support for USB mail scales, requiring manual entry of weights.
- Slower response times on busy days, possibly delaying shipping processes.
- Limited customization options for packaging presets might not cater to specific needs.
How Does Shippo Work?
Shippo simplifies managing and tracking shipments for ecommerce. It integrates with multiple carriers and consolidates all shipping information into one easy-to-use platform.
Users can connect their online stores to Shippo, and the platform automatically imports order information and generates shipping labels. It also provides real-time package tracking updates, allowing businesses and customers to monitor the status of each shipment effortlessly.
Additionally, It enables users to manage shipment details such as tracking number, shipping carrier, label amount, and shipping address, ensuring accurate and efficient delivery.
Overall, It streamlines the fulfillment process, saving businesses time and money.
Shippo Pricing
Shippo’s flexible pricing options meet the needs of most businesses. They offer three tiers depending on your business’s size and needs.
Pricing
The Starter plan has no subscription cost but is limited to a single user. It allows up to 30 printing labels per month at an extra charge but has limited features (such as automation tools) and provides only email support.
The Professional plan starts at $19/month for up to five user accounts with all features unlocked. As your shipping needs grow, so does the price, up to $199 monthly for up to 10,000 labels. And mobile support and live chat support.
The Premier plan is a custom solution for over 10,000 monthly shipments with up to 15 users. It also has additional perks, like advanced reports and dedicated customer support.
The pay-as-you-go model gives companies more flexibility and frees them from restrictive contracts. There are no hidden fees, making it easy for businesses to understand and manage their shipping costs.
Its powerful API offers flexible pricing, catering to businesses of all sizes. You only pay for the services you use, whether shipping labels, tracking, or address validation. This flexible model ensures cost-effectiveness and scalability, making Shippo a smart choice for growing enterprises.
It offers competitive pricing options with tested and proven tools that will save companies money.
Refund Policy
Shippo’s refund policy states that no prorated or otherwise refunds are given for downgrades or cancellations before the billing cycle ends. Changes become effective on the first day of the next billing cycle.
Depending on the courier’s policies and conditions, you can request a refund for unused postage.
Features
Shippo has a range of fulfillment services that make shipping process and logistics workflow management easier for businesses. Some of the key features include:
Automated label generation saves time, while discounted print labels for shipping providers USPS, UPS, FedEx, and DHL Express cut shipping costs.
Software Features
Integrate your carrier accounts for a personalized experience. Manage multiple sales shipping. Adding shipping insurance takes a couple of click-channels with unlimited store integrations thanks to incredible UI. Real-time tracking keeps you and your customers informed, and the rate comparison tool finds the most cost-effective shipping options.
Batch label printing and address validation minimize errors and speed up operations, order management and automation enhance efficiency. Additional features like packing slips, manifests, and shipment tracking aid in organized shipping.
Custom branding options for tracking pages, notifications, and packing slips add a professional touch. Address book and international validation ensure delivery accuracy while reporting provides valuable shipping insights.
Bulk print label printing, return labels, and CSV imports simplify handling large shipment volumes, helping to scale your business operations.
Additionally, Its software integrates seamlessly with popular ecommerce sites and marketplaces, allowing businesses to streamline their shipping processes and provide a better customer experience.
Customer Support
On paper, Shippo’s customer service team looks subpar. The software is so foolproof and user-friendly that technical support is unnecessary. For other queries, professional members can contact the sales team through live chat and phone support during standard business hours.
Customer Support
Its support has a blog, email address, help center, and API documentation. These resources provide troubleshooting tips and tutorials to help the customer support team out of most jams.
However, if you are stuck, you can submit a support ticket via their website. When you contact Shippo, you can include screenshots to help explain issues and receive accurate, expert software advice.
Ecommerce Platforms Integrations
It makes integrating with any leading ecommerce platform effortless. These include the following:
Ecommerce Integrations
Other Shippo seamless integrations include Mercari, Bigcommerce, Square, Magento 2, Squarespace, ePages, Spree Commerce, Weebly, Wix, Woocommerce, Webflow, and the Shopify store. Shippo is easy to set up and has excellent integration potential, which is great for growing businesses.
Adding new e-commerce platforms will save you time and headaches and leave plenty of room for expansion.
Marketplace Integrations
It integrates online stores from popular marketplaces like eBay, Amazon, Walmart, and Etsy. You need only your merchant account credentials to add a store to your dashboard.
Once you sync your store, all orders are seamlessly imported into Shippo. You can even set up workflows to automate what happens to those packages.
It can streamline your order management process for the following platforms and more:
Ecommerce Integrations
When customers make a purchase on a platform like Amazon, their shipping information is automatically pulled into Shippo. You can print their shipping label with a few clicks, saving time and reducing errors.
Alternatives
It is a strong contender for shipping tools. It covers the basics well and is near-effortless to use. However, consider these alternatives if you need more powerful shipping service management software or features not included in Shippo.
Company
ShippingEasy
Ironically, ShippingEasy isn’t as easy to use as Shippo. However, it offers slightly better support, more integrations, and more powerful features.
At the same time, you will probably spend considerably more on ShippingEasy’s price model than Shippo’s. Partly because ShippingEasy only uses a few carriers, such as FedEx.
But if you are interested in the extra features of ShippingEasy, it is worth the price difference. (Note that works with more carriers for the cheapest rates, which can help you squeeze more out of your shipping budget).
Stamps.com
Stamps.com is another lightweight platform best suited for small operations that use USPS. Expect basic features like label printing and postage discounts.
Stamps.com can save very small businesses money, but Shippo is a better choice if you want more time-saving automation and integrations. Stamps.com could be better for large operations or businesses showing rapid growth.
EasyShip
Easyship is similar to ShippingEasy in many ways. Both offer slightly more than Shippo regarding integrations, software features, and support, but they cost more.
They also aren’t as easy to use. However, Easyship is the obvious choice for dropshippers among these three options.
ShipStation
ShipStation is a more powerful platform designed for large-scale ecommerce shipping operations. You will find more features than Shippo but at the cost of user-friendliness.
Not that Shippo isn’t viable for big companies. It can be, but only if the fulfillment operation is somewhat streamlined.
If you ship many custom-sized boxes and one-of-a-kind items or have massive and diverse inventory management, manually configuring Shippo will be a pain.
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Does your company use Shippo? Are you enjoying the simplicity or wishing you had more features? Share your mistakes and successes in the comments!
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