Sendcloud Reviews: User Ratings and Product Details
4.2
User Reviews:
Written By
Updated
September 4th, 2024
Are you thinking about using Sendcloud? In this Sendcloud review, we’ve looked into its features, pricing, customer service options, integrations, and more. If you’re evaluating shipping solutions, you’re in the right place. We invite you to share your rating and experiences to help others make informed decisions.
What is Sendcloud?
Founded in 2012 by Rob van den Heuvel, Sendcloud aims to empower ecommerce businesses with world-class shipping solutions. The shipping platform offers automation tools for label creation and order management, enhancing efficiency and helping over 23,000 European ecommerce businesses streamline their shipping operations processes.
Company
Sendcloud Pros
- Responsive customer service with quick resolutions and proactive support
- Easy integration with Shopify, streamlining your order processing
- Automates order management and shipping label creation saves you valuable time
- Offers multiple carrier options, giving you flexibility and choice
- Personalised tracking emails to enhance potential customer experience
- Supports multiple stores, ideal for growing businesses
- Free per month plan for starter businesses and 14 days free trial to get you started
- They handle several negative reviews using feedback to improve their services and build customer trust.
Sendcloud Cons
- Limited flexibility with international shipping methods.
- Potentially complicated for smaller or less tech-savvy users.
- Seamless integration issues with some regional carriers.
- Occasional delays in label generation during high-traffic periods.
- Carrier API issues can sometimes cause delays in the shipping process.
- Some users report intermittent software issues that require technical support.
- No refunds are offered under their policy.
Sendcloud’s Pricing
Sendcloud offers a transparent, flexible and most competitive price model to fit various business growth. They provide a 14-day free trial, allowing you to experience the platform before committing financially.
Pricing
They offer a free monthly plan ideal for small businesses or startups. This plan provides essential features like multiple carrier options, customizable tracking emails, and support for various stores, ensuring efficient shipping management without extra costs.
Their pricing plans start with the Lite package, which costs €29 per month and includes a €0.10 per label fee. This plan is ideal for smaller businesses just getting started with shipping automation.
The Growth plan is available for growing businesses at €89 per month, reducing the per-label cost to €0.09 and offering additional features to handle increased shipping volumes. For more advanced needs, the Premium plan costs €175 per month with a further reduced label cost of €0.08, providing robust tools and capabilities for large-scale operations.
The Enterprise plan is available if your business requires a more customized solution. Pricing for this plan can be discussed directly so that the Sendcloud services and features can be tailored to your specific requirements. By offering these varied plans, They aim to accommodate the diverse shipping needs of businesses ranging from small startups to large ecommerce giants with competitive shipping rates.
Refund Policy
Sendcloud doesn’t offer refunds on subscription plans but does provide refunds on shipping labels. To cancel your subscription, you must do so through your account settings before renewal. Monthly subscriptions can be canceled anytime, and access can be retained until the end of the month. Annual subscriptions can only be canceled to prevent renewal at the year’s end. Sendcloud sends multiple reminders before trial periods end to avoid unwanted renewals.
If a parcel isn’t shipped, the label cost is deducted from your next invoice or refunded via direct debit. Unused shipping labels can be canceled within 42 days for a refund, ensuring a hassle-free experience.
Sendcloud Features
It is designed to streamline and optimize the shipping process for ecommerce businesses, offering a suite of features aimed at automating tasks, improving efficiency, and ensuring a seamless experience. Below, we’ll delve into the primary features that make a valuable tool for merchants.
Software Features
Shipping Intelligence: It leverages advanced analytics to optimize routes and carrier selection, providing businesses with actionable insights to enhance efficiency, reduce costs, and improve overall customer satisfaction.
Multi-Carrier: It integrates with multi-shipping platforms, offering a range of shipment provider options—both international and domestic. This flexibility helps businesses choose cost effective and efficient methods for each order, enhancing customer satisfaction and saving money. Features include automated rules and multi-carrier options.
Its shipping rates are competitive. It provides options tailored to various business needs and ensures affordable shipping cost efficiency for domestic and international shipments.
Customized Tracking Emails: Merchants can send personalized tracking manual emails with their branding. It fosters brand recognition and informs customers in real-time, reducing support inquiries about shipment status. Sendcloud also verifies the authenticity of potential customers’ reviews to ensure trustworthiness.
Shipping Automation: The core mission is to automate the entire process with rules based on criteria like destination or weight. This consistent application reduces manual intervention and errors.
Responsive Customer Service experience: Merchants praise Sendcloud’s prompt and helpful support, available for setup assistance, troubleshooting, and process optimization, ensuring a smooth user experience.
Support for Multiple Stores: It simplifies managing shipping for multiple online stores from one platform. It benefits businesses on platforms like WooCommerce, Magento, and Shopify, streamlining operations and reducing errors.
Automated Label Creation: It automates the label creation process, minimizing errors and handling higher volumes of orders efficiently. It ensures prompt delivery and reduces the time spent.
User-Friendly Integration: Sendcloud’s ease of integration with major ecommerce platforms like Shopify, Magento, and WooCommerce is a key advantage, enabling quick setup without requiring extensive technical knowledge.
Order Management: An extensive dashboard helps merchants oversee orders, track shipments, and make adjustments. This centralized management system ensures efficient operations and timely deliveries.
Time Savings: Automating tasks like order management and label creation helps businesses massive time savers, allowing focus on core operations and customer service, translating to significant weekly time savings.
Checkout: The Sendcloud checkout feature reduces cart abandonment by offering multiple options. It enhances the customer experience with transparent delivery times and costs. Users appreciate its seamless integration with ecommerce platforms, which encourages completed purchases.
Pack & Go: The Pack & Go feature streamlines packing by providing a user-friendly interface that integrates seamlessly with pick lists and packing slips. It’s designed to enhance efficiency and minimize errors.
Return: Sendcloud’s return feature simplifies handling returns with its reliable interface. It offers branded return portals, automated tracking, and easy processing. A customer review states, “The return portal provided by Sendcloud has significantly improved our customer satisfaction.”
All features make it a full solution for modern ecommerce, streamlining operations and improving customer satisfaction. Trusted by over 23,000 European businesses, It’s a favored choice for optimizing processes. If you have experience with Sendcloud, share your thoughts to help others decide.
Customer Support
As a Sendcloud user, you’ll find their customer support generally responsive and proactive, ensuring that customs issues are resolved quickly.
Customer Support
However, some merchants have noted a few areas where support could be improved. For instance, Sendcloud does not provide a dedicated account manager, which means you won’t have a single point of contact for personalized help.
Additionally, the lack of phone support, 24/7 availability, and live chat options can be limiting if you prefer more immediate and direct communication channels.
On the positive side, Sendcloud offers a comprehensive help center with resources and FAQs to guide you through common issues. It can be beneficial for troubleshooting minor problems on your own. Completing user verification steps can help streamline the support process and ensure a smooth experience.
While the absence of round-the-clock support and instant communication options may be a drawback for some, the company’s proactive approach and detailed help center often compensate for this for many users.
Ecommerce Integrations
Sendcloud integrates seamlessly with over 50 ecommerce platforms and marketplaces, including Shopify, WooCommerce, and Magento. This wide range of integrations ensures businesses can smoothly connect their online stores with Sendcloud, streamlining their shipping processes and improving overall efficiency.
Ecommerce Integrations
Marketplace Integrations
Sendcloud’s marketplace integrations simplify operations for ecommerce platforms like Amazon, eBay, and Etsy. By seamlessly connecting with these marketplaces, you can automate your shipping processes, guaranteeing timely deliveries and smooth order management. This integration enhances efficiency, saving your time and cutting down on manual tasks.
Sendcloud’s API connection enables seamless integration, enhancing automation and efficiency while streamlining shipping processes for various ecommerce platforms.
Sendcloud Alternatives
While Sendcloud is an excellent shipping solution for small to medium business owners, particularly praised for its cost-effectiveness, you might need additional options to fit specific needs or preferences. In such cases, you should explore alternatives such as Shippo, Stamps.com, ShipStation, and ShipEngine.
Company
Shippo provides a user-friendly interface and supports multiple carriers, similar to Sendcloud, but with the addition of in-depth analytics and extensive API capabilities, making it ideal for tech-savvy users who need more control over their shipping data.
Stamps.com is highly recognized for its integration with the United States Postal Service (USPS). It’s a robust choice if you rely heavily on USPS for your shipping needs and require advanced features like insurance and return label creation directly from your account.
ShipStation is a highly customizable platform for businesses of all sizes. Known for its comprehensive automation rules & multi-channel order management, it’s a great option for advanced inventory management and shipping automation.
ShipEngine excels with its powerful API integration, allowing detailed shipping and logistics management. It’s especially favorable for developers and businesses needing a scalable solution to integrate complex shipping workflows.
Choosing the right tool depends on the specific needs of your online business, from simple cost-saving measures to highly specialized shipping requirements.
Leave Your Sendcloud Reviews
Your insights matter! Share your Sendcloud experiences below to help fellow entrepreneurs make informed decisions. Your feedback could provide valuable guidance for others navigating the complexities of ecommerce shipping. Thank you for contributing to our community!
Create an account