ShipWorks Reviews, Customer Service, Features, Pricing, & More
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September 25th, 2024
If your online store is expanding rapidly and becoming hard to manage, it might be time to explore a shipping solution for smoother operations.
If you’re looking to simplify your shipping procedures to handle a large volume of orders, ShipWorks could be your solution.
ShipWorks offers are highly customizable and suitable for businesses of different sizes. It manages every aspect of each order and all the involved tasks, including manufacturing and logistics.
In this ShipWorks review, we will explore its shipping features, software capabilities, integrations, and customer service in detail. If ShipWorks doesn’t meet your requirements, there are options for consideration.
What is ShipWorks Shipping Solution?
ShipWorks is shipping software with a desktop version for fulfilling and shipping orders. ShipWorks aims to provide the best shipping solution tailored to specific business needs. All your label templates, slips, and other necessary documents can be created and managed on the specific computer where the software is installed. The company first launched in 2002 as desktop-only software for Windows. As one of the oldest options on the market (one of the few that’s been around for over a decade), it’s done a great job adapting to market changes.
ShipWorks Pros
- Nearly 100 integrations ensure seamless compatibility with various platforms and tools.
- Mobile app for managing shipping on the go.
- It is ideal for multichannel sellers with robust support for various online sales channels.
- Task scheduling and automation streamline workflow.
- That supports multiple shipping carriers for flexible shipping options.
- Batch printing saves time by processing multiple print shipping labels at once.
- Facilitates communication between retail stores and warehouses, sharing inventory and tracking shipped products.
ShipWorks Cons
- Complaints about customer support availability
- The steep learning curve associated with desktop software
- There is no cloud-based option, which can be inconvenient for some users
- Using the same database across multiple locations can help scalability.
- Infrequent updates may leave some features outdated
- Potential for higher costs due to additional feature requirements
ShipWorks has plans ideal for warehouses. It’s also an ideal choice for high-volume shippers, so it may be worth looking at other options if you’re starting.
They used to have plans for small ecommerce businesses but have recently changed. They now recommend those businesses use ShipStation instead. Both companies are part of Accutane, which is a family of ecommerce.
ShipWorks Pricing
ShipWorks offers a variety of pricing details plans after a 30-day free trial:
- Ecommerce Professional: $149/month: 5000 shipments monthly
- Warehouse Essential: $349/month: Upgrading to this plan gives users 12,000 monthly shipments.
- Warehouse Professional: $599 monthly: users get two ship-from locations, 25,000 monthly shipments.
- Warehouse Elite: $799/month: With this plan, users get two ship-from locations and 50,000 monthly shipments.
Professional Plan: Ideal for businesses with one ship-from location, this plan includes free and unlimited phone and email support and unlimited user accounts, enabling team access. The Best Rate Tool helps find cost-effective rates, and White Glove Support offers personalized service.
Warehouse Plan: Designed for larger operations, this plan features assisted onboarding setup, intelligent order routing, and product inventory management tools. It supports multiple ship-from locations & offers phone & email assistance. The rate calculator ensures competitive prices, while White Glove Support and marketplace rules management enhance operations. SKU tracking keeps inventory organized.
Refund Pricing
If you cancel your monthly service plan within the first 30 days of signing up, ShipWorks will fully refund your service fees. However, postage and insurance fees are not refundable. This policy provides a risk-free opportunity to evaluate their services.
ShipWorks Software Features: Print Shipping Labels
ShipWorks offers a comprehensive suite of features to streamline shipping operations. The software’s customizable shipping procedure ensures it is suitable for businesses of various sizes and adheres to business procedures and industry standards. With task scheduling automation and packing slips, businesses can repeat daily shipping tasks on autopilot, enhancing efficiency. Support for channels allows users to manage orders from various platforms in a simple interface.
Key features include connectivity with multiple carriers, providing flexibility in choosing the best shipping options. Address verification minimizes delivery errors by ensuring accurate information.
ShipWorks offers exclusive discount rates that reduce shipping costs. The batch-processing printing feature efficiently prints multiple shipping labels simultaneously, saving time during order fulfillment. ShipWorks Insurance provides coverage for packages, safeguarding against potential losses or damages.
Ship smarter by streamlining fulfillment operations with ShipWorks. The software consolidates channels and systems, enhancing warehouse efficiency and allowing you to focus on business growth.
ShipWorks supports both desktop and cloud-based solutions, catering to various business models. The platform reduces costs by minimizing errors and improving accuracy.
One significant advantage is ShipWorks’ white-glove customer support. Your operations will run smoothly and efficiently with a US-based team offering email support and unlimited phone calls.
Customer Support and Service Team
ShipWorks provides some of the best customer service options without a live chat option. You can reach the tech support team by phone at 1-800-952-7784. Those local to the St. Louis area (where the company is headquartered) can dial 314-821-5888. Phone support is available Monday through Friday, 8 a.m. to 5 p.m. CST.
Email support is available via a support ticket or by emailing support@shipworks.com.
Their customer support center includes community forums, a knowledge base, comprehensive FAQs, and a collection of live and archived webinars. Overall, it provides a fantastic customer service team of solution engineers.
Ecommerce Platform Integrations with Multiple Sales Channels
ShipWorks has built-in integrations for most major ecommerce platforms, including Shopify, WooCommerce, and BigCommerce. These integrations allow for seamless order management and shipping label creation, helping streamline your fulfillment process and saving time on logistics. It’s particularly beneficial for businesses juggling multiple sales channels.
Using other ecommerce software, you can connect it with the ShipWorks API.
Marketplace Integrations
ShipWorks integrates with four major third-party marketplaces, including:
If you have other marketplaces, you can connect them via API.
Alternatives
Since ShipWorks is a better option for high-volume merchants, smaller operations may be interested in these other shipping software.
ShippingEasy
If you’re tired of the shipping process being as complicated as assembling a piece of IKEA furniture, ShippingEasy might be your savior. It’s an online shipping solution that simplifies your ecommerce shipping needs. It offers discounted shipping rates, automated order import from many online shopping carts, and multi-carrier shipping.
Stamps.com
Could you print your postage at home instead of waiting in line at the post office behind someone who is sending 100 different packages to 100 different places? Well, with Stamps.com, you can! This nifty service lets you buy and print official U.S. postage for any letter, package, or mail class using your computer and printer. It’s so convenient that you’ll feel like your postal office is right in your living room. Just don’t start wearing a mail carrier uniform around the house; your family might begin to worry.
EasyShip
With a name like EasyShip, you’d expect things to be… easy. And you’d be right! This platform offers users streamlined shipping, with access to over 550 shipping solutions and rates discounted up to 91%. It’s like being given the keys to a candy store. You’ll be sailing through your orders faster than a pirate on the high seas!
ShipStation
If the shipping process is more tangled than a plate of spaghetti, then ShipStation might be the fork you need to untangle it all. It’s a web-based solution that helps ecommerce retailers import, organize, and ship orders quickly and easily.
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