ShipWorks

If your ecommerce business is growing faster than you can handle on your own, it may be time to look into a shipping solution to make things easier.

If you’re looking to streamline your shipping process so you can handle a larger order volume, ShipWorks may be the answer.

Product
Summary
Ratings
Close to 100 integrations
Mobile app
Great for multichannel
Must use Enterprise for phone support
Complaints about customer support availability
Learning curve with desktop software
Value 4
Features 4
Customer Support4
Integrations 4
Ease of Use 4
4.0
Overall Score
User Rating
4.2
20 reviews

In this ShipWorks review, we’ll examine the shipping and software features, integrations, and customer support.

If ShipWorks doesn’t seem like it’s what you need, you’ll also have alternatives to investigate, too.

What is ShipWorks?

Shipworks Home page

ShipWorks is shipping software that offers both a desktop version and a cloud-based version. The company first launched in 2002, as a desktop-only software for Windows. As one of the oldest options on the market (it’s one of the few that’s been around over a decade), it’s done a great job of adapting to market changes.

Company
Shipworks
Shippo
ShipStation
EssentialHub
EasyShip
ShipEngine
Stamps.com
OrderCup
Ordoro
Quickbooks
Carriers
Shipworks : 6
Shippo : 85+
ShipStation : 30+
EssentialHub : 70+
EasyShip : 250
ShipEngine : 67
Stamps.com : 5+
OrderCup : 17
Ordoro : 8
Quickbooks : 3
International Shipping
Shipworks : Yes
Shippo : Yes
ShipStation : Yes
EssentialHub : Y
EasyShip : Yes
ShipEngine : Yes
Stamps.com : Yes
OrderCup : Yes
Ordoro : Yes
Quickbooks : No
Shipment Limits
Shipworks : Yes
Shippo :
ShipStation : Yes
EssentialHub : No
EasyShip : Yes
ShipEngine : Yes
Stamps.com : No
OrderCup : Yes
Ordoro : No
Quickbooks :
Fulfillment Services
Shipworks : No
Shippo : No
ShipStation : No
EssentialHub : No
EasyShip : Partner
ShipEngine : Yes
Stamps.com : No
OrderCup : No
Ordoro : Via Network
Quickbooks : No

ShipWorks has plans that are ideal for ecommerce businesses and warehouses alike. It’s an ideal choice for high-volume shippers, so if you’re just getting started, it may be worth looking at other options.

ShipWorks Pricing

ShipWorks offers a variety of pricing plans after a 30-day free trial:

  • Ecommerce Essentials: $49/month: This plan includes a single ship-from location, with 1,500 shipments per month.
  • Ecommerce Professional: $149/month: This plan includes a single ship-from location with 5,000 shipments.
  • Warehouse Essential: $349/month: Upgrading to this plan gives users 12,000 shipments per month.
  • Warehouse Professional: $599/month: With this plan, users get two ship-from locations and 25,000 shipments per month.
  • Warehouse Elite: $799/month: With this plan, users get two ship-from locations and 50,000 shipments per month.
Pricing
Shipworks
Shippo
ShipStation
EssentialHub
EasyShip
ShipEngine
Stamps.com
OrderCup
Ordoro
Quickbooks
Free Trial
Shipworks : 30 Days
Shippo : 30 Days
ShipStation : 30 Days
EssentialHub :
EasyShip : 30 Days
ShipEngine : Yes
Stamps.com : 28 Days
OrderCup : 30 days
Ordoro : 15 days
Quickbooks : Yes
Monthly Fee
Shipworks : $49-$349
Shippo : $0-$10+
ShipStation : $9-$159+
EssentialHub :
EasyShip : $0-$49
ShipEngine : Varies
Stamps.com : $16
OrderCup : $25-$180
Ordoro : $599-$999
Quickbooks : $15+/user/month
Pay as You Go
Shipworks : No
Shippo : Yes
ShipStation : No
EssentialHub :
EasyShip : Yes
ShipEngine : Yes
Stamps.com : No
OrderCup : No
Ordoro : No
Quickbooks : Yes

ShipWorks Software Features

Software Features
Shipworks
Shippo
ShipStation
EssentialHub
EasyShip
ShipEngine
Stamps.com
OrderCup
Ordoro
Quickbooks
Tracking PageFeatures with Tracking Page
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
Shipping Rates at CheckoutFeatures with Shipping Rates at Checkout
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
SMS NotificationsFeatures with SMS Notifications
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
Recurring Order AutomationFeatures with Recurring Order Automation
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
SCAN FormsFeatures with SCAN Forms
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :

All plans include:

  • Unlimited chat, phone, and email support
  • Unlimited workstations and users, so there’s no need to upgrade your plan as the number of users you need grows.
  • A free USPS postage account
  • Discounted shipping rates from multiple carriers

The Warehouse plans include guided onboarding setup and intelligent order routing. Automatically route orders based on factors such as:

  • Product inventory
  • Warehouse location
  • Marketplaces rules
  • SKUs

Shipping Features

ShipWorks’ key features include:

Shipping Features
Shipworks
Shippo
ShipStation
EssentialHub
EasyShip
ShipEngine
Stamps.com
OrderCup
Ordoro
Quickbooks
Crowdfunding SupportShipping with Crowdfunding Support
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
USB Scale SupportShipping with USB Scale Support
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
BrandingShipping with Branding
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
DropshippingShipping with Dropshipping
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
SFPShipping with SFP
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :

Desktop or Cloud-Based

Old schoolers may like the option to install the ShipWorks software on a Windows computer. Mac users who have BootCamp or another software that allows for a Windows partition may also take advantage of the software. The setup process can be a bit complex, especially if you’re a Mac user. And there is a bit of a learning curve, too, according to some users. Because of this, many opt for the web-based solution.

Support for Multiple Sales Channels

If you operate an ecommerce store on your own website, but also sell products with third-party online retailers like Amazon, you’ll appreciate that ShipWorks makes it easy to keep all your orders in one place. After you connect your stores, ShipWorks will automatically import orders from those platforms to track everything in one place.

Task Scheduling and Automation

ShipWorks lets you customize your shipping rules and automation. It’s easy to build shipping profiles and set preferences based on things like package size and weight, shipping method.

ShipWorks Shipping Features

The ShipWorks shipping software makes it easy to manage your own order fulfillment. Key features include:

Software Features
Shipworks
Shippo
EssentialHub
EasyShip
ShipStation
ShipEngine
Stamps.com
OrderCup
Ordoro
Quickbooks
Tracking PageFeatures with Tracking Page
Shipworks :
Shippo :
EssentialHub :
EasyShip :
ShipStation :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
Shipping Rates at CheckoutFeatures with Shipping Rates at Checkout
Shipworks :
Shippo :
EssentialHub :
EasyShip :
ShipStation :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
SMS NotificationsFeatures with SMS Notifications
Shipworks :
Shippo :
EssentialHub :
EasyShip :
ShipStation :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
Recurring Order AutomationFeatures with Recurring Order Automation
Shipworks :
Shippo :
EssentialHub :
EasyShip :
ShipStation :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
SCAN FormsFeatures with SCAN Forms
Shipworks :
Shippo :
EssentialHub :
EasyShip :
ShipStation :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :

Support for Multiple Shipping Carriers

The ShipWorks shipping platform supports many shipping companies, such as USPS, UPS, FedEx, DHL, and more. Some carriers also provide international shipping.

Discounted Shipping Rates

ShipWorks negotiates discounted shipping rates with all major carriers due to the volume of packages they ship. You can take advantage of those discounts to reduce your overall shipping costs.

Batch Printing

ShipWorks makes it easy to streamline your shipping process. It supports batch printing shipping labels, so you can take care of multiple packages at once. It works with nearly all laser and inkjet printers as well as thermal label printers. With customizable label templates, you can streamline your shipping process.

Address Verification

With the built-in address verification system that uses the same database as the United States Post Office, you can make sure the shipping information your customers enter is correct. A single typo could change the final destination, which could result in your package being delivered to the wrong address, or getting lost in transit.

As you work on printing labels, the Shipworks server will send the information through address verification. If anything appears wrong, it will give you a chance to correct it before shipping the package. Many times, the address verification system can fix issues without you needing to reach out to the customer.

ShipWorks Insurance

ShipWorks provides up to $5,000 in insurance coverage. Using automation rules, you can make sure certain products are covered, regardless of which major shipping carriers you use.

Insurance rates per $100 in shipment value:

  • USPS Domestic: $0.75
  • USPS International: $1.55
  • FedEx and other carriers: $0.55

All carriers aside from USPS cover the first $100 in package value. The ShipWorks insurance covers the rest. There are some insurance exclusions though, for things like:

  • Bulk shipments
  • Precious metals and gemstones
  • Perishables
  • And more…

Ecommerce Integrations

ShipWorks has integrations for most major ecommerce platforms, including:

  • Shopify
  • BigCommerce
  • WooCommerce
Ecommerce Integrations
Shipworks
Shippo
ShipStation
EssentialHub
EasyShip
ShipEngine
Stamps.com
OrderCup
Ordoro
Quickbooks
ShopifyIntegration with Shopify
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
BigCommerceIntegration with BigCommerce
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
WooCommerceIntegration with WooCommerce
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
WixIntegration with Wix
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
SquarespaceIntegration with Squarespace
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :

If you use other ecommerce software, you can connect it with the ShipWorks API.

Marketplace Integrations

ShipWorks integrates with four major third-party marketplaces, including:

  • Etsy
  • Amazon
  • eBay
  • Walmart
Marketplace Integrations
Shipworks
Shippo
ShipStation
EssentialHub
EasyShip
ShipEngine
Stamps.com
OrderCup
Ordoro
Quickbooks
EtsyIntegration with Etsy
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
AmazonIntegration with Amazon
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
eBayIntegration with eBay
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
WalmartIntegration with Walmart
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :

If you have other marketplaces, you may be able to connect them via API.

Customer Support

ShipWorks provides some of the best customer service options out there, though they do lack a live chat option. You can reach the tech support team by phone at 1-800-952-7784. Those local to the St. Louis area (where the company is headquartered) can also dial 314-821-5888. Phone support is available Monday through Friday, 8 am to 5 pm CST.

Customer Support
Shipworks
Shippo
ShipStation
EssentialHub
EasyShip
ShipEngine
Stamps.com
OrderCup
Ordoro
Quickbooks
Dedicated AMSupport with Dedicated AM
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
Phone SupportSupport with Phone Support
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
24/7 SupportSupport with 24/7 Support
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
Help CenterSupport with Help Center
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :
Live ChatSupport with Live Chat
Shipworks :
Shippo :
ShipStation :
EssentialHub :
EasyShip :
ShipEngine :
Stamps.com :
OrderCup :
Ordoro :
Quickbooks :

Email support is available via support ticket or by emailing support@shipworks.com.

Their customer support center includes community forums, a knowledge base, comprehensive FAQs, and a collection of live and archived webinars.

Alternatives

Since ShipWorks is a better option for high-volume merchants, smaller operations may be interested in these other shipping companies.

Overall
User Ratings
Best For
Pricing
Pricing Based On
Value
Features
Customer Support
Integrations
Ease of Use
Shippo
Overall : 4.4
User Ratings :
4.3 (95 votes)
Best For : Personal Use, Startups
Pricing : $0-$10+
Pricing Based On : Shipping Volume
Value : 5
Features : 4
Customer Support : 3
Integrations : 5
Ease of Use : 5
EssentialHub
Overall : 4.4
User Ratings :
4.7 (30 votes)
Best For : Small Businesses
Pricing : $0-$50+
Pricing Based On : Subscription, Volume
Value : 5
Features : 4
Customer Support : 3
Integrations : 5
Ease of Use : 5
ShipStation
Overall : 4.2
User Ratings :
4.0 (75 votes)
Best For : Amazon Sellers, Businesses Looking to Scale
Pricing : $9-$159+
Pricing Based On : Subscription
Value : 4.0
Features : 5.0
Customer Support : 3.0
Integrations : 5.0
Ease of Use : 4.0

Shippo

If you’re looking for a pay-as-you-go shipping solution that’s easy to use, supports multiple shipping options, works with several sales channels, and is easy to scale, Shippo may be your perfect solution.

EssentialHub

EssentialHub is a shipping API that connects multiple shipping carriers, sales channels, and fulfillment centers to provide a customized shipping solution. With it, you’ll be able to get the best shipping rates on your packages, and the platform is free to use for small merchants. It scales with your business.

ShipStation

ShipStation is web-based shipping software similar to ShipWorks. It too works with multiple carriers and sales platforms. The most expensive plan offers unlimited shipments and comes in at just $145/month, making it an affordable ShipWorks alternative.

Leave Your Review

Are you a current or former ShipWorks customer? One way we add value for Ecommerce CEO readers is through our real user reviews. Share your experience to help others make an informed decision about which shipping software to use.

Shipworks Review

About the author

Photo of author
Lucinda Honeycutt
Lucinda has been a web geek since the '90s. She's a web designer and content creator who specializes in small business, ecommerce, digital marketing, and SEO.

User Reviews:

4.2/5 (20 votes)

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